Contact Us
We’re always happy to hear from you. At Chronveil, open communication and reliable support are a key part of our service. Whether you have a question about a product, an order, or simply want to share your feedback, our team is here to assist you with care and attention.
We understand that online shopping requires trust, and we aim to provide clear, responsive, and respectful communication at every step. No matter the reason for your inquiry, we’ll make sure your concern is handled as quickly and smoothly as possible.
How to Reach Us
You can contact us using any of the methods below. We’ll do our best to respond within one business day during working hours.
Email Support:
You can reach our customer support team at help@chronveil.shop for all inquiries, including orders, product questions, returns, or feedback.
We monitor our inbox actively and reply to every message as promptly as possible.
Phone Support:
If you prefer to speak directly with a representative, you can call us at +1 (308) 137-7513 during our business hours.
Our team will be happy to assist with order updates, product details, or any questions related to your shopping experience.
Mailing Address:
You can also reach us by post at: 201 S Cameron Ave, Callaway, Nebraska 68825, United States
This address serves as our registered business location and correspondence point for Chronveil.
Social Media
Customer Support Hours
Our team is available during the following hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-05:00)
We are closed on weekends and public holidays, but any messages received during that time will be reviewed and answered once we reopen.
Response Time
We aim to respond to all customer inquiries within 24–48 business hours. During peak seasons or holidays, responses may take slightly longer, but we appreciate your patience and understanding.
If your matter is urgent, we recommend contacting us via phone during our working hours for faster assistance.
Common Reasons to Contact Us
Customers reach out to us for a variety of reasons, and we handle each request with equal importance. You can contact us for:
- Questions about product details, sizing, or fabric information.
- Assistance with tracking an order or confirming delivery.
- Requests for exchange, return, or refund procedures.
- Help with payment confirmation or checkout issues.
- Sharing feedback, suggestions, or concerns about our services.
- Wholesale or collaboration inquiries (if applicable).
Our goal is to make communication simple and dependable, ensuring that every customer receives the support they need.
Our Approach to Customer Service
At Chronveil, we believe good service is built on respect, clarity, and accountability. Every inquiry we receive is handled by a real person — not automated responses — so you can always expect a genuine and helpful interaction.
We value honesty and transparency, and we’re committed to resolving any issue fairly and efficiently. Whether it’s guidance before a purchase or support after delivery, we are here to help you feel confident about every order.
Feedback and Suggestions
Your feedback matters. We regularly review customer comments to improve our products, packaging, and services. If you’d like to share suggestions or ideas about how we can enhance your experience, we would love to hear from you.
Every message helps us understand your expectations better and allows us to serve you in more meaningful ways.
For Business or Partnership Inquiries
If you are a vendor, designer, or business interested in collaborating with Chronveil, please contact us through our business email with the subject line “Business Inquiry.”
Our management team will review your proposal and respond if the opportunity aligns with our brand direction and values.
Stay Connected
For updates on new collections, styling ideas, and store announcements, you can stay connected with Chronveil through our official channels.
While we focus primarily on boutique customer service, our digital presence ensures you can always stay informed and engaged.