At Chronveil, we strive to make your delivery experience fast, dependable, and fully transparent. This Shipping Policy explains how your orders are processed, shipped, and delivered, so you always know what to expect once you place an order with us.
By placing an order on our website, you agree to the terms described in this Shipping Policy.
Shipping Cost
At Chronveil, we believe in providing a seamless and enjoyable shopping experience from start to finish which includes transparent, worry-free delivery.
We charge flat $35 USD on all orders within the United States, with no hidden charges or minimum order requirements.
Order Processing Time
Once you place an order, our fulfillment team begins preparing it carefully to ensure accuracy and quality.
Processing Time: 1–2 business days
Orders are processed Monday through Friday, during business hours (9:00 AM – 5:00 PM GMT-5).
Orders placed after hours, on weekends, or during holidays are processed on the next business day.
During processing, your payment is verified, products are checked for quality, and the package is securely prepared for dispatch.
If there is any delay due to stock availability or verification, we will inform you promptly by email.
Cut-Off Time for Orders
To ensure timely processing, orders placed before 5:00 PM (GMT-5) are processed on the same business day.
Orders placed after 5:00 PM (GMT-5) are processed on the next business day.
This ensures all orders are handled efficiently and shipped out without unnecessary delays.
Transit Time
After your order has been shipped, the transit time begins — this refers to how long it takes for the shipment to reach your delivery address.
Transit Time: 3–4 business days (after dispatch)
Delivery times may vary slightly depending on your location and the courier’s network efficiency.
You will receive tracking details once your package has shipped.
We work with reliable U.S.-based courier partners to ensure fast and secure deliveries.
Total Delivery Time
Your total delivery time is the combined duration of processing and transit.
Total Delivery Time: 4–6 business days (estimated)
While most orders arrive within this time frame, please note that delivery may occasionally be delayed by courier backlogs, weather, or other unforeseen circumstances.
Shipping Coverage
Currently, Chronveil ships exclusively within the United States.
We do not offer international shipping at this time.
Please ensure that your shipping address is complete and accurate when placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
Your tracking number
Courier company name
A direct link to track your shipment online
If you do not receive your tracking information within the expected processing window, please check your spam/junk folder or contact our support team at help@chronveil.shop for assistance.
Delays and Unexpected Circumstances
We do our best to meet our stated delivery timelines, but sometimes delays can occur due to:
Weather or natural events
Courier service disruptions
Peak shopping periods or public holidays
Security checks or address verification
If a delay occurs, we will notify you as soon as possible and continue to monitor the shipment’s progress until it reaches you.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us immediately at help@chronveil.shop.
To help us assist you quickly:
Report lost or damaged items within 48 hours of the delivery date.
Provide photos of any visible damage to the product or packaging.
We will coordinate with the courier service to investigate and, once verified, offer a replacement or refund depending on the situation.
Change of Shipping Address
If you need to update your shipping address after placing an order, please contact us as soon as possible at help@chronveil.shop.
Address changes can only be made before the order has shipped.
Once your package is in transit, we are unable to modify the delivery destination.
Failed Delivery Attempts
If a courier attempts delivery but no one is available to receive it, they may either:
Attempt another delivery, or
Hold your package at a nearby pickup location
Please follow any instructions provided by the courier to ensure prompt delivery. Packages returned to us due to non-delivery can be reshipped after payment of applicable re-shipping fees.
Order Tracking Support
If your tracking information has not updated for several days or appears incorrect, please reach out to our customer support team.
We will contact the courier on your behalf and provide accurate, updated delivery details.
Updates to This Policy
Chronveil may revise this Shipping Policy as needed to reflect new delivery procedures, courier partnerships, or compliance updates.
Any changes will be posted on this page with the updated date clearly shown.
We encourage customers to review this page periodically for the latest shipping information.
Business Details
Business Name: Chronveil
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (308) 137-7513
Business Email: help@chronveil.shop
Business Address: 201 S Cameron Ave, Callaway Nebraska 68825, United States